Excerpts

Starting the Revolution

Many people would believe that recognition as a FORTUNE Top 100 Company is the destination, but for us it is only one step along the journey. We will continue to look for ways to improve the culture for our employees. Our goal is to increase revenues, provide great customer service, and deliver above-market results for our investors. Our employees treat customers with care, respect, and knowledge because that is the way they are treated at Shared.

Open Doors

We want to hear from our employees, whether the news is good or bad. And we want to hear early and often about the small concerns, so they don’t boil into something larger over time. Employees need to know that their input is valued and their voices are being heard.

Personal Touch

Transforming your work environment into a “family atmosphere” is an essential part of feeling at home in the place where you work. One of the ways I keep this feeling alive and well is to add a personal touch by sending a hand signed holiday and birthday card to each and every person who works at Shared. Each employee knows he or she is someone special. This may seem like a little thing, but it makes a big difference.

Rewards & Recognition

I can't emphasize enough that the results to our bottom line have come from a positive work environment. You can’t criticize your way to productivity. Honoring people for their contribution to our business and our culture is not something reserved for management. It is something in our corporate DNA: It begins at the grass roots level and is critical to building confidence, commitment and community.

Transformation

Shared Technologies has undergone an incredible transformation with respect to how our customers view us. This is because of the investment we made in our people.

Growing Against the Grain

The primary reason for our success is that we have “revolutionized” customer care. The underlying message is that our employees want to do it right. We continue to look for every way possible to cut costs out of the business, but not at the expense of our people or our customers.